Accountability Creates Results Only Others Dream Of

Mastermind Monday's

Who or what do you use as an accountability track to keep you in the main lane of success?

SHARE: share your tips and tricks on accountability practices, partnerships, and the like. 

Tip: look at your calendar, take inventory of people, places, and things not lending to your lane of success. Then adapt, adopt, and delete people, places, and things that create momentum and synergies to your goals.

 

 

Done vs. Undone: What are you influencing today?

TT Talk Tuesday's

Undone Vs. What is Done

How you view the world is how you communicate to the world. Awareness of self-perception is an ingredient toward your success in influencing the outcome desired.

I often talk about communication, connection, collaboration, and creating community through influence. Through communication consulting, coaching, and creating communities there is always a new ingredient to success. Each group, person, and influencers are different. From industry, personalities, organizational culture, and so on. Every scenario of connection has a variation of an ingredient you cannot create all connections as equals.

There is one main ingredient to influencing; how you are viewing the world, internalizing, and communicating outward.

 

Recently, I found a new awareness with myself. I was viewing certain things in life as undone instead of what was done. Personal case study: at home I became frustrated when a trash bin had not been emptied. The bin was overloaded, heavy and not easy for me to lift and dump in the larger bin outside. What my view of the word at this time was, undone; “why would the person who filled the bin not empty it, they have left a burden for the next person; me.” The next phase of this case study was to influence the outcome and have someone empty the bin. My attitude was not a winning strategy to say the least. Crashing down came the humbling awareness of how I viewed this particular area of my world. I did not see what was done, such as no garbage on the floor; everything was tidy in the bin. I only saw what was undone. Undone was this person did not leave the bin better than the way they found it.

Awareness is always the next step in success. I ask, what area’s in your life are you viewing undone when in fact they are done.

For me and mine, I had a change of attitude and influenced a better outcome of completion of “done” and that is leaving the bin better off for the next user.

Would love to know your thoughts and experiences of done vs. undone.

Look Up & Out,

Tracy Worley

 

Fire It Up Friday | 9

Summer 2017 Series Episode 9

Oops, I am perfect. Smoke & Mirrors to Civility.

Caveman & Courage

Humans think and say the darnedest things about others! This past week our country (USA) has been rocked with racial tension with both sides name calling. I find it interesting celebrity (media, comedians, politicians) receive so much play in name calling, back slurs, and downright more hate mongering.

I tend to stay away from the news, politics, and other negative scenarios. There is no courage in being of caveman mentality beating each other over the head with words, actions, and deed.

Personally my life is not perfect; my business and family navigate through the gambit of emotions, conflict, love, fear, anger, joy, connection, and community.

I CHOOSE to find value in others before judgment or bias. I CHOOSE to leave my garbage bag of “stuff” outside the door; this creates a clear space to find commonalities, community, and connection to civility.

Oops, I am perfect. Smoke & Mirrors to Civility.

Posted by Tracy Worley on Friday, August 18, 2017

10 Core Leadership Characteristics of Self: giving you space to lead others without blame.

  1. Take responsibility for your words, actions, and deeds (no excuses).
  2. Model with integral behavior; say what you do.
  3. Self control; slow to judgment and quick to praise.
  4. Wisdom is an integral part of decision making; knowledge experience, community input gives confidence to the process. If it turned out wrong, go back to #1 on this list.
  5. Lead gently and firmly, putting value of humans over all else.
  6. Respect others and live the Golden Rule (we cannot ask others to do what we are not offering).
  7. Do the right thing; even when it is the most painful thing to do.
  8. Trust first so others have a clear path to follow.
  9. Be open to teach and learn; daily be open to teaching and learning.
  10. Create a system; systems create less confusion of expectation, communication, and opens an environment of loving humans first.

Thank you for joining me on our Summer Fire It Up Friday Series.

Look Up & Out, 
Tracy Worley

Fire It Up Friday | 8

Summer 2017 Series Episode 8

Be the change you desire. Be a change agent and stop pissing people off!

I know the language is not enlightening however it grabs our attention. This weeks series is about being an agent of positive change. Change is anything from stepping up and doing the things you thought you would never do. Facing your fears and getting messy!

Change Agent "You Just Piss Everyone Off"

Posted by Tracy Worley on Friday, August 11, 2017

This week has certainly been messy in our house as our 12 year old turned 13 last week. Testing the waters of sass, harass, and collapse into a crazy  cycle.

In one conversation our son stomped off into the other room telling me, “all you do all day is just piss people off.” My first reaction was not delicate and I did keep it to myself. In reflection of his perception of me in a moment of frustration fits into this weeks Fire It Up; be an agent of change.

Can I change his perception, surely. We can continue to have dialogue around it and show him how I show up for people everyday as a change agent creating new paradigms of success. Create dialogue in reflection after a conversation with someone (other than him). Ask our son how does he think I made them feel by helping?

Here are a few areas to dialogue with self and with others and ask are you being a change agent in your own life and others:

  • Relies in your desire for growth
  • Surround yourself with others who help you stay committed
  • Do the right thing even when it is the most painful thing
  • We are human, let go of perfection

Thank you for joining me on our Summer Fire It Up Friday Series.

Look Up & Out, 
Tracy Worley

Are You Killing Your Legacy?

Create your legacy before others create it for you.

One of my greatest mentors and teachers John C. Maxwell taught me, “people remember how you made them feel.” As I traverse from coaching executives to corporate teams the common denominators are “feelings” and “communication”.

Have you heard “this is business, there is no room for feelings in business“, or some other derivative of it? Well, there is room; people remember how you made them feel over all else. Yes, they remember how they feel over you making them millions, cured their cancer, helped them solve a large issue.

Register Here

Join me and others to build your legacy model with the 5 L’s. Legacy is building your sustainable growth model of how you show up in community, connections, and collaboration.

Legacy: Love, Lift, Link, Lead

Few Things To Consider:

  • Can you listen without bias or judgment?
  • When did you lift some one else to promotion?
  • Can you identify the last time you invited someone to an event; introduced them to people they need to know to grow?
  • Are you leading from behind the curtain or in front of the curtain?

Hope to see you there!

Fire It Up Friday | 2

Summer 2017 Series Episode 2

How did you do last week implementing a few words, keeping the main thing the main thing, and creating measurable goals?

Here are a few things to consider to create a circle of sustainable referral sources:

  1. Connect & Serve
    • By phone, coffee, lunch, golf; whatever or wherever you are connecting with people ask them deeper questions about them.
    • Where ever you show up, show up to serve.
      • What are they most passionate about in their career?
      • What are they most passionate about at home?
      • What are they most passionate about in their community?
        • Listen to case study on video.
  2. Add Value
    • Now you have gleaned a few nuggets of passion from those you are connecting with, follow up with some of these ideas.
      • Send an article of interest (mail, email, or drop off in person).
      • Tag them in social media on something they are passionate about.
      • Special event, surgery, or milestone; send a card, call or text.
      • Invite them to an event to introduce them to people they need to know.
  3. Law of Reciprocation (Circle Of)
    • Connection and adding value ALWAYS brings something of equal or greater value to you.
    • Timing of reciprocation is unknown and it is measurable.
      • Referrals are reciprocation.
      • People sharing your name and/or brand.
      • Opportunities to serve is reciprocation.
        • Tight Circle: I call this the quick turn around reciprocation.
        • Wave Circle: Longer to accumulate but higher dividends. I imagine a wave going out to sea grabbing more volume, lifting opportunities. into the air and gently bringing them to your shore of success.

Remember, what you are passionate about is a calling. Challenge this week is to connect, add value, look for the Law of Reciprocation and give praise.

Thank you for joining me on our Summer Fire It Up Friday Series.

Look Up & Out, 
Tracy Worley

The Summit of Success:  There is a Higher Peak

All success comes from an individual perspective in measurable increments. For organizations it comes from their perspective initiatives and the perspective of gain or loss.

One of the top reasons I adore about living in Montana, USA is the rugged back country is close and tangible. I find myself in a National Forest several times a week and if possible daily. No matter what trail my administrative staff and I hike; there is always an elevation gain or loss.

                                                                   Administrative Staff On Trail

Success also has a measure of gain or loss dependent on your initiatives and goals. I recently read,The only person who needs to move forward little by little is you. Engineer your own evolution” ~ E. Burger, M. Starbird.

When I read evolution my reaction was, “Yes, success is creating your own revolution from the norms of how others have accomplished success.”

As you create goals there are meaningful ways to ensure a gain:

  • Move little by little toward the goal.
  • Reiterate and refine past and current knowledge to create progress.
  • The more you learn; the easier the pieces fall into place toward success.
  • Ask someone to walk along side of you; a team member, partner, or business coach.

Moving little by little is like climbing a trail. It takes step by step, bit by bit to make it to your destination and crest the top. Once you are at the crest you will see a higher peak (next goal) to strive toward. There are times you may need to lose elevation to glean new knowledge, understand the depth of measurable increments, and evaluate timing.

Refining knowledge is where most entrepreneurs and organizations lose traction. The tendency is to gobble up all information, processes, and best practices. This tendency hinders progress of little by little; often creating a stale environment of growth and innovation. To keep on track, define your objective clearly then adopt, adapt, or delete best practices and move forward.

Each goal has its own trail of learned knowledge.  Success can happen time after time hiking the same trail. However, conditions can change and new knowledge is gleaned from season to season. Business perspective; who is on your team creating a stale mate, are clients engaging, is it time to adopt, adapt, or change trails to new success?

The hard truth is not one person or organization creates success on their own. There is always someone supporting them in one manner or another. There are teams who sustain forward momentum to success and community who purchases services and or products. The basic truth not often seen are those who blazed the trail ahead of us.  A back country hiking trail is often not for the faint of heart. There is a lot of elevation gain, loss, gain, loss and keeps going until final destination. A back country trail is not managed and if it is there is a group of volunteers who hike in with band-saws and other gear to keep the trail clear (chain saws are not permitted due to fire danger, there are no motor vehicles allowed). From back country hiking to entrepreneurial paths cleared there is always someone who blazed the trail or idea ahead of us. It is your responsibility to create synergy and innovation from what is already forged.

If I have seen farther than others it is because I have stood on the shoulders of giants~ Isaac Newton. Bring someone on board to create and sustain your momentum toward your goals bit by bit. No matter what or who you bring on board it is important to be open-minded about possibilities not seen at the beginning of the trail.

Success is worth the journey bit by bit, little by little! Would love to hear about your journeys and where you have gleaned success and what your goals are today!

Look Up and Out,

Tracy Worley

 

 

 

Fire It Up Friday | 1

Summer 2017 Series Episode 1

Summer is here! Even though Summer Solstice has not come yet; schools are letting out, sunshine is drawing us outdoors, and attention to goals diminish.

It is normal to have a hit of nostalgia and be drawn to the warmth of the sun. What I have found with clients and myself enjoying the summer; professional goals slide off track.

Summer Fire It Up Friday! https://www.surveymonkey.com/r/RSCohort2017

Posted by Selkirk Coaching and Training Group on Friday, June 2, 2017

 

Here are a few things to consider to keeping your goals on track:

  1. One Word
    • Changing one word can change your world and vision for what is possible. Change up the statement “I plan” to “I will” or to ” I am”. Our minds are beautiful in setting sub-conscious intentions when we state what and where we want to be in current circumstance.
  2. Main Thing
    • Keep the main thing the main thing. You will have several higher objectives for the year and quarters. Look at your calendar and see if there are people, places, and things setting you off course of your main thing.
  3. Everything is Measurable
    • From phone calls, emails, social media, client satisfaction, team engagement, learning new skills, deleting old skills; everything is measurable.
    • Not sure how or what to measure? Let’s start a conversation and I can help you and it will help others too.

Remember, what you are passionate about is a calling. Are you stepping forward in word, main thing, and measurable’s to make it happen?

Thank you for joining me on our Summer Fire It Up Friday Series.

Look Up & Out, 
Tracy Worley

Customer Service IS Your Brand

Engaging clients in a meaningful way is your brand.

Did you know customer service is your brand?

This past week I experienced two significant customer service scenarios. As providers we forget clients are humans and remember first and foremost how we made them feel.

Your clients can and will purchase product/services from competitors. Clients will do so even if your competitor’s product is inferior to yours; where clients feel valued is where they will purchase.  

The first is I called our phone provider for service. I was on the phone for over 40 minutes with no resolution to our issue. At this juncture I had to jump off the call to make my coaching client call. I went to a local store for help and again no resolution. As a human being these are hours I cannot get back and “no” return on my time. How did I resolve our issue? I called the phone manufacture directly and they took care of me promptly, with care, and had a replacement the next day. We are now under serious consideration to move our business elsewhere as this company is consistent in not caring for clients.

The second customer service experience is with a direct product company. I have been a customer with them for about seven years and certainly have not spent as much money or years with them as I have with our phone provider. My experience with the call was prompt, courteous, and resolved my human-error issue without judgment. I received great care and concern for my order. I walked away with a huge return on my time as this conversation was less than 15 minutes and I felt like a winner.

Customer Service Reprieve From Earlier this WeekThere are companies you will go back to over and over. It is not because of the product it is always the people! Today once again an AMAZING customer experience with DoTerra; I ? you! Remember, engaging clients and community in meaningful way IS your sustainable business model.

Posted by Tracy Worley on Wednesday, May 24, 2017

This brings me to your brand. How you and your employees show up is your brand and how referrals if any will be passed forward.  Here are a few things to consider:

  • Does your organization take action in what you say you will do?
  • Does your organization go out of your way to welcome clients?
  • Does your organization stay in contact with previous clients?
  • Does your organization empower your clients to succeed with your product and/or service?
  • How do clients feel when they have shopped or received your services?
  • Biggie! What are you and your employees posting on social media?

If you want to know more please feel free to reach out to us. We have several tools you could easily implement to glean client satisfaction. From here you can build a strategy for strong brand communication.

Look Up & Out,

Tracy Worley