Customer Service IS Your Brand

Engaging clients in a meaningful way is your brand.

Did you know customer service is your brand?

This past week I experienced two significant customer service scenarios. As providers we forget clients are humans and remember first and foremost how we made them feel.

Your clients can and will purchase product/services from competitors. Clients will do so even if your competitor’s product is inferior to yours; where clients feel valued is where they will purchase.  

The first is I called our phone provider for service. I was on the phone for over 40 minutes with no resolution to our issue. At this juncture I had to jump off the call to make my coaching client call. I went to a local store for help and again no resolution. As a human being these are hours I cannot get back and “no” return on my time. How did I resolve our issue? I called the phone manufacture directly and they took care of me promptly, with care, and had a replacement the next day. We are now under serious consideration to move our business elsewhere as this company is consistent in not caring for clients.

The second customer service experience is with a direct product company. I have been a customer with them for about seven years and certainly have not spent as much money or years with them as I have with our phone provider. My experience with the call was prompt, courteous, and resolved my human-error issue without judgment. I received great care and concern for my order. I walked away with a huge return on my time as this conversation was less than 15 minutes and I felt like a winner.

This brings me to your brand. How you and your employees show up is your brand and how referrals if any will be passed forward.  Here are a few things to consider:

  • Does your organization take action in what you say you will do?
  • Does your organization go out of your way to welcome clients?
  • Does your organization stay in contact with previous clients?
  • Does your organization empower your clients to succeed with your product and/or service?
  • How do clients feel when they have shopped or received your services?
  • Biggie! What are you and your employees posting on social media?

If you want to know more please feel free to reach out to us. We have several tools you could easily implement to glean client satisfaction. From here you can build a strategy for strong brand communication.

Look Up & Out,

Tracy Worley

That Woman | Super Powers Activate

You Have the Tools to Succeed; Step Forward

What or where are you holding back in life?

Sometimes you are not aware where barriers are present to step forward. Personally, I can go back to several significant levels of amazing things happening in my life.
There is a theme in how I stepped forward into new level of success, beautiful relationships, and so much more!
1. Afraid: I moved forward with trepidation anyway.
2. Super Powers: Once I moved forward the tools I needed activated within me or others would step up and give me their talents, gifts, and wisdom.
3. Humility: Being in humble heart, mind, and spirit allowed the space to grow and nurture; new beginnings, relationships, success, and community.

I will be sharing more tools to activate your Super Powers!
Look Up & Out,
Tracy Worley

Are You Living The Life of Your Dreams?

The world is full of wonder and beauty.

The world is full of wonder and beauty. Look at your life as an abundant ADVENTURE; live the life of your dreams! Tracy Worley

Success in our society relies on the premise of position, possessions, and posturing. These three area’s keep us in average. Do, look, and see the world as everyone else does. To live the life of your dreams is to actually allow yourself to dream! We are brought up to no longer dreamAdventure and Tracy Worley as we are told it is silly and a waste of time.

WARNING: Not dreaming is a waste of your life!

When given a gift of leaving corporate and starting my own company, I found there were no tools available to dream, vision, and set values in what you do every day. So the last few years I have set out to create the tools. What I have found working with clients, is once they are given permission to dream the dream their success soars to the next level!

Here are a few steps to start:

  • Position: Look at this differently of not position in your job, community, or social status. Create a new position in who you are and where you want to be. Start positioning your heart, dream, and vision here. Once set a new position; shifts will start to emerge to living the life of your dreams.
  • Possessions: Instead of what you physically have or don’t have. Look at possessions of what values, dreams, people, truth(s), and time you have now. Create a checklist of what is working and what no longer holds value of who you are and where you want to be. I give you permission to let go of what is not working; yes, this may mean you “fire” a few people from your life. Dump truths that no longer hold value. Dream your dream.
  • Posturing: Shed the pretense of false boundaries of holding on too tightly of what no longer holds value in your life. Create an authentic life of poise and stop asking for permission, state your purpose and move forward.

Life is full of beauty if you are willing to evaluate mindset vs. dream. It is not easy to start, as you will be breaking through the set paradigm of society and people thinking you are crazy to dream. I guarantee, if you take the first few steps the shift will start and the dam of average will break!

Challenge Question: Where will you start in breaking the dam of average?

You deserve the life of your dreams!

Look UP & OUT!

Tracy Worley

Are You Creating Success With Courage?

Courage is Earned and Learned

Yes, I am asking you! Are you creating success with courage? Courage is learned, earned, and an added value to your success.

Definition of courage is the ability to do something that is uncomfortable. Strength in the face of pain, risk, or grief.

Recently  I have traveled over 600 miles driving across Montana, USA. In this travel I met entrepreneurs, corporate leaders, and government officials. There was a consistent theme with their successes and it comes down to three simple things: faith, passion, and failure.

All three of these simple things take courage to stand up to your success, passion, and ability to create something no one else can. Think about the following as all of them were an idea which took courage and has changed lives across the world and generations: tires, light bulb, flight, internet, space travel, and so many more. . .

Faith: Continue to believe in what you are building.

Passion: Create an inner circle of advisers to keep you on the rails of faith and your why.

Failure: Risk is part of success, it will happen. Take note of what you learned and keep moving.

Courage encompasses all three simple things to create the success you desire and deserve. A few questions to ask yourself:

Blessed,met and learned from so many great leaders, entrepreneurs, and innovators today! Lt. Governor and Governor took time for Red Shoe Courage!

Blessed,met and learned from so many great leaders, entrepreneurs, and innovators today! Lt. Governor and Governor took time for Red Shoe Courage!

  • Do I believe in myself and the project more than anything else?
  • Am I willing to let other activities pass while I create?
  • Do I have faith in myself to take risk and willing to keep moving forward when there is a fail?

Challenge: like, share, and comment one thing you learned from taking a risk! You have something to teach the world.

Look UP & OUT!

Tracy Worley

 

The Right “Spunk”: Do you have courageous determination for success?

Spunk: noun
 informal | courage and determination.
synonyms | courage, bravery, valor, nerve, confidence, daring, audacity, pluck, spirit, grit, mettle, spine, backbone, gumption, moxie
From the move The Right Stuff, I think about do I have The Right Spunk? I would love to say everyday I am confidant with courageous valor to do what needs to be done! To have the grit to move my body, mind, and spirit even when they do not want to cooperate.
The Right Stuff
Yes, many of you who know me would wonder because I always show up ready to serve, learn, and lead. However, the past 20 months have given me a whole new perspective, mercy, and understanding for others who cannot move past where they are right now. Honestly, where you are right now is your perfection!
Part of my story: late 2014 to present day, I have been making a daring attempt to make my body do what I want it to do! With great determination in 2015, I ended up in a despair as my team of health care providers still could not provide root cause. I had no energy or focus, now at a time where I could not read a paragraph without having to go back and re-read it several times. Now, this was a HUGE cause of concern because I love reading, making notes, writing, and gleaning everything I can to make tomorrow better than today!
During this time I lost some spirit, confidence, and my daring pursuits of jumping forward with a tenacious spirit were at a stand-still. I am a private person and only those close to me knew where I was struggling and gave tremendous support. I was able to find a new physician who listened, supported my concerns, and we started a course of tests, natural remedies before drugs, and BEHOLD we found not only was I greatly mineral deficient my body was also not absorbing what I was eating or supplements.  Today I have a new normal, and still under care and treatments.
I lost great confidence in interacting with clients and community because I did not know if I would be able to show up. My energy levels and body would cooperate one day, and the next day could be a struggle to put shoes on. Or if I did show up it would be a shell of myself. Activities I love with my family, business, and community took a lot more planning because I had to schedule significant down-time afterward.
Why am I sharing and what does this have to do with success? Spunk has everything to do with your success! Empathy and understanding for those who have chronic illness! Empathy and understanding for those struggling in their business!
  • Advocate for your health! When a physician is not listening and you do not feel right about it, seek other help!
  • Come to where others are, you just never know what is going on. What I learned, it would be easier to explain a broken arm than a deficiency and treatment plan.
  • Advocate for your Business! Just as human bodies can have a time of renewal and illness, so can your business. Seek help, coaching, or a professional to get you to where you want to be!
  • Seek support and share where you are! When you open up, new resources and support will appear.
  • Be confidant in where you are today, and keep moving forward for a better tomorrow.
  • Trust your inner-circle to help support and sustain your business during times of lost spirit, confidence, and energy. this is your fast-track to get back on track!
  • From where you are today, tomorrow will always be a step up if you are willing to build on where you are today!

The rest of the story, I am doing well but only because I advocated for my health and business! I continue to invest in my business. I continue to plug into my inner-circle for accountability and sustainability for a better tomorrow. I am starting 2016 with my best year ever! 

 

I am in spunky determination for you to have the best year ever too! Do you need to invest in your success? Are you advocating for your business line and personal growth toward your best year ever?

The Right Stuff vs. The Right Spunk!

You matter, your purpose in life and business matter! You are here for a reason, I challenge you to get up and out! Make new tracks in every area of your life. I believe in you! I believe in your inner-circle just as I believe in mine!

Not sure where to start? I can help you with that!

Look UP & OUT,

Tracy Worley

 

Are You Creating Freedom Today?

Self-Expression Creates Freedom of Authentic Leadership

SelfFreedom Tracy Worley

I have so much fun being authentic of who I am and it lends to freedom of self. This picture is not of self-importance but an opportunity of spontaneity in the moment.

Pamela Dunn-Parish is who I use exclusively for my photo shoots. I found her shooting head-shots for all the members of a local non-profit women’s organization. There was no one waiting so I asked her if we could just do a few fun shoots while waiting.

Here is one of the fun pictures she captured my humor, hot-shoes, and my authentic state of “smile”.

CHALLENGE: What are you doing today to add freedom in your leadership and most importantly creating freedom for your team to create and innovate to the next level of success!

Look UP and OUT!
Tracy Worley

“Are You Stopping Before the End of the Trail”

Turning Back Too Soon: One of my favorite teaching moments. You are all awesome and keep moving to the end of the trail!

Are you stopping before reaching the end of your goals, desires, and life purpose? Don’t STOP, KEEP moving forward, because you are worth it!

Look UP and OUT,

Tracy Worley

Comments Below: Would love to hear from you and  your trail to success!



October Morning Sun

By: Tracy Worley

Tracy Worley is America’s leading grace coach, international key-note speaker, trainer, syndicated radio host, author, and potential seeker, strategist and CEO of three values leadership based organizations. She works with business executives, entrepreneurs, and leaders world-wide to develop potential, tailor employee engagement modules, and turn up the volume on individuals and organizations potential personally and professionally.

Tracy knows firsthand about what it takes to find your potential, Individuals and organizations have individual cultures, stories, and rhythm – Tracy’s innovative style knows how to make it work. With a background in business management, business communication, project management, and life’s drama, Tracy found herself running a multi-million dollar organization at the age of 25.

Tracy knows from life experience the ups and downs of colossal failure and the elation of success beyond imagination.

But it’s exactly all these experiences that built character, knowledge, wisdom, and intuitive insight into individual and organizational potential. Tracy is highly intuitive, perceptive, and a world thinker in connecting what you cannot see. These gifts give her the ability to strategize with clarity where you are, where you want to be, and how to get there. Tracy’s expertise: training highly successful people to lead with authenticity to the desired success her client’s desire and deserve.

Tracy Worley Original Photo

 

October morning sun glistening on the morning dew,

Birds are harvesting and deer are frolicking

in the last days of our garden.

Fruit trees are shedding the weight of summer

preparing for a winters sleep.

Maples, aspen, and oak are quaking

waiting for the rakes keep.

Farmers and Ranchers are preparing for

next year’s harvest of seed and animal.

The air is fills my lungs with the promise of tomorrow,

fresh and crisp like the October apple.

October morning sun gleaning the harvest of tomorrows to come.

By: Tracy Worley

[Success Secret Sauce] Series 4/8: Discouraged Heart Over The Mountain

Tracy Worley is America’s leading grace coach, international key-note speaker, trainer, syndicated radio host, author, and potential seeker, strategist and CEO of three values leadership based organizations. She works with business executives, entrepreneurs, and leaders world-wide to develop potential, tailor employee engagement modules, and turn up the volume on individuals and organizations potential personally and professionally.

Tracy knows firsthand about what it takes to find your potential, Individuals and organizations have individual cultures, stories, and rhythm – Tracy’s innovative style knows how to make it work. With a background in business management, business communication, project management, and life’s drama, Tracy found herself running a multi-million dollar organization at the age of 25.

Tracy knows from life experience the ups and downs of colossal failure and the elation of success beyond imagination.

But it’s exactly all these experiences that built character, knowledge, wisdom, and intuitive insight into individual and organizational potential. Tracy is highly intuitive, perceptive, and a world thinker in connecting what you cannot see. These gifts give her the ability to strategize with clarity where you are, where you want to be, and how to get there. Tracy’s expertise: training highly successful people to lead with authenticity to the desired success her client’s desire and deserve.

Attitude is the difference in moving forward without quitting.

DiscoveryofHeart Tracy Worley

What tools of discovery will take you to the next level of your secret sauce?

Discouragement for me is that deep sink in my tummy where fight or flight comes to my mind. This is where my awareness turns to the understanding that this is NOT a great time to make decisions. Why? Because within discouragement you may also be experiencing fear of change, problems or failure, and our imagination creates larger obstacles.

My husband and I do a lot of mountain peak hiking, and to our wonder we will see people turn around before they get to the top. With only a short way to go people stop and turn around thinking they have “seen it.” However, when we get to the top there are views of glacial lakes, butterfly fields, and miraculous views of wildlife.

 “Ninety percent of those who fail are not actually defeated. They simply quit.” ~ Paul J. Meyer.

 It is my desire to walk alongside you to have an encouraged heart to the top!

Most people quit due to wrong expectations, and this gives them a way to just give up instead of GET UP! So find the right perspective in your expectations. No matter how dark life seems, it does get better through your tenacious attitude and secret sauce of success.

This story paints a perfect picture of no matter how things look now, the right perspective encourages heart for you and your team.  A man stopped to watch a Little League baseball game. He asked one of the players on the bench what the score was.

            “We’re behind eighteen to nothing,” the boy answered.

            “Well,” remarked the man, “I have to say you sure don’t look discouraged.”

            “Discouraged?” the boy said, puzzled. “Why should we be? We haven’t come up to bat yet.”

What benches are you stuck on discouraged because you cannot see to the next inning? The most successful people overcome the greatest obstacles. Their success did not come from circumstances, but from their attitudes.

Paralysis of perfection will keep you from obtaining and creating your success. Be tenacious and look at life realistically, where you are, where you want to go, and do not despair! Move forward with the mountain-top in mind and rest in the valley of perseverance and tenacious attitude toward serving those you are meant to serve.

It has taken me five years to learn this lesson well and keep moving, even when it looks like everything is against me. Reality usually shows its true colors, and nothing is impossible!

            And together we stand at life’s crossroads

            And view what we think is the end,

            But God has a much bigger vision

            And He tells us it’s only a bend.

            For the road goes on and is smoother,

            And the pause in the song is a rest.

            And the pat that’s unsung and unfinished

            Is the sweetest and richest and best.

            So rest and relax and grow stronger.

            Let go and let God share your load,

            Your work is not finished or ended,

            You’ve just come to a bend in the road.

Helen Steiner Rice Foundation©1965

Success in your personal and professional life is taking an ingredient from all our experiences, wins, fails, bloodied knees, and elation of success. The idea of creating you from a recipe card is a false expectation to be like everyone else. Your journey to the top is a pinch of this, a teaspoon of that, and a cup of tenacious attitude.

Look UP & OUT!

Tracy Worley

Are curious! Do you want to find your secret sauce of being a Difference Maker, and create original ideas through your natural gifts? New series starting in June!

5 Steps to Create The Future You Want

Top4 Is Your Core: Build Your Solid Foundation

John C. Maxwell (2006). The Difference Maker

Tracy Worley (2015) Authentic Leadership, Authentic Self

Tracy A. Worley (2015) GRACEbreak Radio